|Terms And Conditions|
We aim to make shopping with us easy and enjoyable - our philosophy is that if you are happy, you'll come back for more! If you have any suggestions or comments please email us using the 'Contact Us' link.
Our Contact details:
Silver Moon Beads Limited
Please note that these premises are not open to the public.
Phone: 01260 218009
Our working hours are 9.30am to 1pm and 2pm to 5pm Monday to Friday excluding English Bank Holidays.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Making A Purchase|
Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished making your selection, click on 'Checkout' and you will be taken to our secure area where you will be asked for the details that we need to be able to complete the order.
Please note that we only ship to the United Kingdom.
We accept cheques, postal orders, credit card and debit card payment.
All online orders are processed through the Actinic Payments secure payment system. If you input your card details directly, the card details will not be viewed by anyone at Silver Moon Beads Ltd. When the order is placed at our website, credit card numbers are encrypted - they are not held in clear text on any web site.
We are also able to take credit and debit card payments over the phone. If you would like to pay in this way, make your purchase and complete the checkout procedure, selecting "Credit Card payment by Telephone" as your method of payment. Once you have finished, call us on 01260 218009 and we will take your card details. Alternatively you can email us with a landline number and we will call you back. Please note that for security reasons we cannot phone a mobile number to take payments.
If you are sending payment by post, please print off and enclose a copy of your order. If this is not possible, please include a note stating the date the purchase was made, and your full name and address. Postal payments should reach us within seven working days of your order being placed, otherwise we reserve the right to cancel the order.
When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we confirm that your order has been despatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We reserve the right to reject an order and refund any payment made.
You can see a full description of each item by clicking on the button under the photograph of the product. We try to provide accurate descriptions and are happy to answer any queries you have. Please note that many of our products are natural or hand made and inconsistencies and small flaws are to be expected. Where measurements are given they are approximate - many hand made or natural beads can vary considerably in size and shape. String lengths and bead sizes can vary from batch to batch and even within batches, so a tolerance of plus or minus 5% is deemed to be acceptable.
PLEASE NOTE - many of the products we sell are tiny and could present a hazard to small children. In addition there may be sharp edges, especially if a bead breaks, so care must be taken when handling our products. Please be aware of the risks, and keep small items away from children under the age of six.
|Shipping And Handling|
Please note that we only ship to the United Kingdom.
All orders are normally sent out by Royal Mail First Class within two working days. Please note that first class mail is not a guaranteed service, and while most packages will arrive within one or two days of despatch, some do take longer, so please allow ten working days for delivery from receipt of the despatch email. If it is important that your order arrives by a certain day we strongly recommend that you do not rely on Royal Mail but select courier delivery.
We offer a next day courier service as an alternative for orders up to 2kg in weight - this costs £6.50, reduced to £5.00 if you spend over £50. Orders with courier delivery selected which are placed before 12 noon Monday to Friday will be despatched the same day and will arrive the next working day (Monday to Friday) between 9am and 5pm. A signature will be required on delivery. For full details and details of areas not covered please click here If our courier does not attempt delivery within the specified time we will refund the additional cost of the courier delivery - this will be the limit of our liability. Should you not be in when the courier calls a card will be left giving instructions for you to arrange a redelivery at a time convenient to you.
During the checkout process we offer the facility to have your order delivered to an alternative address. Please bear in mind that Royal Mail can sometimes take several days to deliver items and if you ask us to send your order to a temporary address there is the risk that your parcel may not arrive before you return home. In those circumstances we strongly recommend the use of our courier service, as first class mail can sometimes take over a week to arrive. We cannot accept responsibility for your package if you are no longer at the address when the parcel is delivered.
If any part of your order is found to be damaged when you receive it, please contact us. You will need to keep the original packaging as this may be required in the event of a claim.
Silver Moon Beads Ltd is not VAT registered therefore no tax is included in the prices on the website.
If you need to reach us, please email us using the 'Contact Us' link.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We send out an occasional newsletter, normally around once a month, which gives details of new stock and special offers. If you would like to receive this newsletter, you can opt in by ticking the box during the checkout process or by clicking the link in the "New Additions" box. You can unsubscribe to this newsletter at any time by emailing us - your address will then be removed within 24 hours.
You can cancel your order and receive a full refund for any reason either before the goods are despatched or within seven days of receiving them. The goods must be returned in their original condition before a refund can be made. If you need to return any items please contact us first. If an item is faulty, or we have made a mistake in the description, the postage cost of returning the item will be refunded to you. If you wish to return an item for any other reason you will have to pay the cost of return postage. A free proof of posting certificate should be obtained - this will insure the package against loss in transit for up to £30. Recorded delivery is not necessary, and the cost of this will not be refunded should you choose to use it. Items should be returned in the original packaging. Please note that unless otherwise agreed only full strings and packages can be accepted for return.
A refund will be made once the item has been received by us. Refunds will be issued in the same form as the original payment unless an alternative method has been agreed. You will receive a refund of the cost of the item plus the original post and packing charge that you paid (unless you are returning part of a multiple item order).
Silver Moon Beads Limited
Registered Office: Ebenezer House, Ryecroft, Newcastle-under-Lyme, Staffordshire, ST5 2BE
Registration Number: 6779154
Place of Registration: England and Wales